User, Software Logistics and Change, and Support Desk Management
User Management
This section provides information about how to manage user access and users in Master Data Replication.
Manage Access to Source Data, Data Services, Stage Database
To install and set up Master Data Replication in a customer environment, a user must be created in your environment and the user credentials must be shared with insightsoftware consultants. The user must be granted full access to the following:
- Source System
- Required permissions to run the scripts in the ERP source database and access the application tables
- If your ERP source is Oracle E-Business Suite or JD Edwards EnterpriseOne on Oracle, access to Oracle Native CDC
- If your ERP source is Microsoft Dynamics 365 Finance and Operations, access to Azure SQL Database linked to the source
- SAP Data Services
- SAP Data Services repository
- Source database and target SAP S/4HANA access from the SAP Data Services server. If required, open ports, and add the TNS entries.
- Staging schema in the staging database
- Target SAP S/4HANA system
The following table summarizes the different tasks and the required permissions to perform the tasks.
| Task | Description | Roles and permissions |
|---|---|---|
Import the |
To perform code changes for custom programs using |
Permission to import the |
Access RFC from SAP Data Services |
To execute the following RFCs from SAP Data Services:
|
Application user should have the following:
|
Access reconciliation reports |
To access the reconciliation reports through SAP Fiori |
User must have |
Use |
To validate the master data load |
Display, Change access in development environment; Display access in production environment |
Use |
To validate the master data mappings load |
Display, Change, Delete access in development and production environments |
Software Logistics and Change Management
In SAP Support Portal, you can use the Download Software link to navigate to the Software Downloads page of SAP ONE Support Launchpad. You can download the package from the list of available support packages on the SUPPORT PACKAGES & PATCHES tab.
For information about the product compatibility with source ERP systems and upgrades related to data sources and Master Data Replication, contact insightsoftware Support.
Support Desk Management
You can use the SAP ONE Support Launchpad to report incidents related to Master Data Replication. You must use the component, XX-PART-ISW-MDR, to create incidents in SAP ONE Support Launchpad.